Refund policy
At College Baddies Co, your satisfaction is important to us. We carefully select products we believe you'll love, and if something isn't right with your order, we're here to help. Please read our Return & Refund Policy before requesting a return.
Returns
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be returned in its original packaging with all tags (if applicable).
- Include proof of purchase or your order number.
To begin a return, please contact us at collegebaddiesco@gmail.com.
Please do not send your item back without contacting us first. Returns must be approved before they are shipped. Items returned without prior authorization may be refused or may not be eligible for a refund.
Approved returns should be mailed to:
College Baddies Co
1124 Red Wolf Lane
Dacula, GA 30019
United States
Once your return request has been approved, we'll provide detailed return instructions. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Return Shipping
Unless your item arrived damaged, defective, or you received the wrong item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at collegebaddiesco@gmail.com.
To help us resolve your issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product, packaging, and shipping label
We'll review your claim and work with you to provide an appropriate solution, which may include a replacement, refund, or store credit when applicable.
Order Changes & Cancellations
Because orders are processed quickly through our fulfillment partners, we cannot guarantee changes or cancellations once an order has been placed.
If you need to modify or cancel your order, please contact us immediately at collegebaddiesco@gmail.com. If your order has not yet entered processing, we'll do our best to accommodate your request.
Once an order has been processed or shipped, it can no longer be canceled.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used beauty products
- Opened or used false eyelashes
- Cosmetic accessories that have been used
- Personalized or custom-made items
- Gift cards
- Digital products
- Clearance or final sale items
- Any item marked as non-returnable
If you have questions about whether an item is eligible for return, please contact us before placing your order.
Lost, Delayed, or Stolen Packages
Once your order has been shipped, delivery times are determined by the shipping carrier.
College Baddies Co is not responsible for shipping delays caused by:
- Weather conditions
- Customs processing
- Carrier delays
- Holidays
- Incorrect shipping information provided during checkout
If your package appears lost or your tracking has stopped updating, please contact us. We'll gladly assist you in working with the shipping carrier to locate your package.
If tracking confirms that a package was delivered to the address provided at checkout, College Baddies Co is not responsible for lost or stolen packages after delivery.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please request a return (if eligible). Once your return has been approved, you may place a new order for the item you'd like instead.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with applicable consumer protection laws.
Items must be unused, in their original condition, and include all original packaging and proof of purchase.
Refunds
Once we receive and inspect your approved return, we'll notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Your financial institution may take additional time to process and post the refund.
- Original shipping charges are non-refundable unless otherwise required by law.
- Refunds may be reduced if returned items are not received in their original condition.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at collegebaddiesco@gmail.com.
Our Commitment to You
At College Baddies Co, we're committed to providing quality products and excellent customer service. If you ever have questions about your order, our team is here to help.
Customer Support
📧 collegebaddiesco@gmail.com
One recommendation before you publish
I'd make one additional change to better protect your business as a DSers/AliExpress dropshipping store. Add this paragraph under Order Changes & Cancellations:
Because many of our products are fulfilled by trusted global fulfillment partners, slight variations in packaging, branding, or shipping origin may occur. These variations do not affect the quality or authenticity of the product and are not considered defects or grounds for a refund.
This helps set expectations if customers notice that some items ship from different warehouses or arrive in packaging that differs from your branding. It's a common and helpful addition for dropshipping businesses.